E-Commerce Mobile App Trends to Transform the Retail Industry in 2023
E-commerce has been on the rise for
years, but it's about to peak in popularity thanks to the rise of mobile
shopping. By the end of 2023, e-commerce is expected to
to Statista. account for 22% of all retail sales worldwide, up from 14% in 2017, according
What's driving this growth? Consumers
are increasingly comfortable making purchases on their smartphones, and
retailers are responding by investing in mobile-friendly e-commerce experiences.
In fact, 61% of shoppers say they're more likely to buy from a mobile-friendly
site, and 40% have turned to a competitor's site after having a bad mobile
experience, according to Google.
To capitalize on this trend, retailers
need to ensure their e-commerce sites are optimized for mobile.
Here Are Four Mobile App Trends That
Are Transforming The Retail Industry:
1. Personalization
Personalization is one of the most effective ways to improve the mobile shopping experience. In fact, 74% of consumers say they're more likely to purchase from a site that offers personalized recommendations, according to Segment.
Retailers can personalize the mobile
shopping experience in several ways, including offering customized product
recommendations based on past purchases, browsing behaviour, and location.
Other personalization strategies include providing personalized discounts and
using push notifications to share timely and relevant information with
customers.
2. Augmented Reality
Augmented reality (AR) is quickly gaining traction in the retail industry thanks to its ability to provide an immersive and interactive shopping experience. AR allows shoppers to virtually try on products, which is especially helpful for clothing and cosmetics. It also enables retailers to provide interactive product demonstrations and rich media content that brings products to life.
3. Chatbots
Chatbots are another emerging
technology that's changing the retail landscape. By the end of 2022, the global
chatbot market is expected to be worth $1.25 billion, up from $190 million in
2017, according to Grand View Research.
Chatbots can be used to provide customer support, recommend
products, and answer common questions. They can also be used to handle more
complex tasks, such as booking appointments and placing orders.
Also read: 5
Tips For Succeeding With International Shipping
4. Mobile Payment
Mobile payment is another trend that's
transforming the retail industry. In 2021, mobile payments reached $503
billion, up from $235 billion in 2016, according to Statista.
Mobile payment allows shoppers to pay
for products and services using their smartphones. This is convenient for
customers and can help reduce transaction time. It also eliminates the need to
carry cash or credit cards, which can be especially helpful for customers who
are making impulse purchases.
To Conclude:
In general, the future of the retail
industry looks quite promising in terms of e-commerce. First, traditional
stores are expected to increasingly use digital technologies for purposes such
as product promotion and customer engagement. In particular, they will use more
interactive displays, mobile apps, and social media in the upcoming years.
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